EXCHANGE
You have 14 days to make an exchange from the day you receive the package with your order.
We exchange products in the same or higher amount - in which case you will have to pay the difference to the bank account indicated in the email confirming the exchange.
Exchange is only possible if we have the required item in stock after we accept and unpack your returned item. Otherwise, we will refund the money for the returned item to your bank account.
Download and fill in the exchange form (here), then send us a photo / scan to our
e-mail: sklep@onfleek.com.pl, and pack the original item in a parcel with our return address.
The parcel should be sent to the following address:
OnFleek Sp. z o.o
Ul. Piaskowa 1, Sołtyków,
26-640 Skaryszew
Shipment of replacement items will be made within 5 days of receiving your returned products.
RETURN
You have 14 days to make a return from the date of receiving your delivery. Please return the product with its tags and, where possible, in its original packaging. Missing tags, packaging or proof of purchase do not affect your right to return it. You are only liable for any diminished value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning (you may inspect and try it on as you would in a shop).
The consumer returns the items that are the subject of the contract from which he withdrew at his own expense.
Download and fill in the return form (here), then send us a photo / scan to our e-mail: sklep@onfleek.com.pl, and pack the original item in a parcel with our return address.
The parcel should be sent to the following address:
OnFleek Sp. z o.o
Ul. Piaskowa 1, Sołtyków,
26-640 Skaryszew
The refund will be made within 14 days of receiving the return shipment. Return shipping cost is fully covered by the customer.
COMPLAINT
First, please submit a complaint to the following e-mail address: sklep@onfleek.com.pl. In the content of the message, please provide the order number, describe the defect and send photos.
Then complete the complaint form (here), which will include the order number, name and surname of the ordering party, and a detailed description of the defect / damage.
Complaints are processed within 14 days of receiving the package. We reply the decisions to the e-mail address provided in the form. If you want more information, please write to us on the following email address: sklep@onfleek.com.pl.
The parcel with the faulty items should be sent to the following address:
OnFleek Sp. z o.o
Ul. Piaskowa 1, Sołtyków,
26-640 Skaryszew