Terms and Conditions

Terms and Conditions of the onfleek.com.pl Online Store

These Terms and Conditions apply from 20.10.2026.

1. Introductory provisions

The OnFleek online store, available at onfleek.com.pl, is operated by OnFleek Sp. z o.o. with its registered office in Warsaw at ul. Grójecka 194/386, entered in the National Court Register (KRS) by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number: 0000641499,
NIP (tax ID): 7010621919, REGON: 365621423.
These Terms and Conditions are addressed to Consumers using the online Store and set out the rules for using the Store and the rules and procedure for concluding distance Sales Agreements with Customers through the Store.

2. Definitions

Consumer – an adult natural person who concludes an agreement with the Seller through the Store for a purpose not directly related to their business or professional activity.
Seller/Service Provider – OnFleek Sp. z o.o. with its registered office in Warsaw at ul. Grójecka 194/386, entered in the National Court Register (KRS) by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number: 0000641499, NIP (tax ID): 7010621919, REGON: 365621423.
Customer – a Consumer making purchases through the Store.
Store – the online store operated by the Seller at www.onfleek.com.pl
Agreement – a sales agreement concluded with the Customer within an organised distance selling system (through the Store), without the simultaneous physical presence of the parties, exclusively by means of one or more means of distance communication up to and including the moment the agreement is concluded.
Electronic Service – a service provided electronically by the Service Provider to the Service Recipient through the online Store, other than a Product.
Service Recipient – a natural person with full legal capacity and, where provided for by generally applicable law, also a natural person with limited legal capacity, who uses or intends to use an Electronic Service.
Terms and Conditions – these terms and conditions of the Store.
Order – the Customer's declaration of intent submitted through the Order Form and aimed directly at concluding a Sales Agreement for a Product or Products with the Seller.
Account – the customer account in the Store, in which the data provided by the Customer and information about their Orders in the Store are stored.
Registration Form – an interactive form available in the Store that allows an Account to be created.
Order Form – an interactive form available in the Store that allows an Order to be placed, in particular by adding Products to the Cart and setting the terms of the Sales Agreement, including the delivery and payment method.
Cart – the part of the Store software that shows the Products selected by the Customer for purchase and allows the Order details to be set and changed.
Product – a movable item available in the Store that is the subject of a Sales Agreement between the Customer and the Seller.
GIFT CARD – an electronic gift card issued by the Seller with a set monetary value, which the Customer can use to buy Products available in the Store. A GIFT CARD is valid for 12 months from the date the code is received at the Customer's e-mail address and can be used once or in part to buy Products at a price equal to or higher than the card value, with the option of paying the difference.
Lack of conformity with the Agreement – non-conformity of the Product with the Sales Agreement within the meaning of chapter 5a of the Polish Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta), in particular as regards its description, type, quantity, quality, completeness, functionality or fitness for purpose. The Seller's liability is governed by § 10.
Legal defect – a situation in which the Product is the property of a third party or is encumbered with a third-party right, or in which a restriction on the use or disposal of the Product results from a decision or ruling of a competent authority.

3. Contacting the Store

Correspondence address: OnFleek Sp. z o.o., Piaskowa 1, Sołtyków, 26-640 Skaryszew, Poland
Seller's e-mail address: sklep@onfleek.com.pl
Seller's telephone number:

+48 788 246 019

Seller's bank account numbers

PLN account: 81 9132 0001 0000 5331 2000 0030
EUR account: 26 9132 0001 0000 5331 2000 0050

The Customer may contact the Seller using the addresses and telephone numbers given in this section.
The Customer may call the Seller between 09:00 and 18:00.

4. Technical requirements

To use the Store, including browsing the range and placing orders for Products, you need:

a device with Internet access and a web browser such as Firefox, Safari, Opera, Chrome or Edge,
an active e-mail account,
cookies enabled. You can read more about cookies in the Cookies Policy

5. Creating an Account in the Store

To create an Account in the Store, fill in the Registration Form. You need to provide the following data: first name, last name, country, street, building / flat number, postcode, city, telephone, e-mail address, and the User's login and password.
Creating an Account in the Store is free of charge.
You log in to the Account with the login and password set in the Registration Form.
The Customer may delete the Account at any time, without giving a reason and without any charge, by sending a request to the Seller, in particular by e-mail or in writing to the address given in § 3.

6. Placing an Order

To place an Order:

select the Product you want to order and click the „Add to cart” button,
log in or choose to place the Order without registering,
if you chose to order without registering, fill in the Order Form with the recipient's details and the delivery address for the Product,
choose one of the available payment methods and, depending on the payment method,

click the “Buy and pay” button,
pay for the order within the set deadline.

7. Delivery and payment methods

The Customer may choose from the following delivery methods for the ordered Product:

courier delivery,
courier delivery with cash on delivery,
delivery to a parcel locker.

Shipments are delivered by the logistics operators DPD, InPost, DHL and UPS in the relevant zones, on the following terms:

Poland: delivery is free on every Order, regardless of its value and the delivery method chosen, including cash on delivery:

InPost parcel locker: 0 PLN, delivery within up to 5 working days,
InPost courier: 0 PLN, delivery within up to 5 working days,
DPD courier: 0 PLN, delivery within up to 5 working days,
DPD courier with cash on delivery (payment on receipt): 0 PLN, with no extra cash on delivery fee, delivery within up to 5 working days.

Outside Poland: delivery is charged, and the cost depends on the destination country and the carrier: UPS 100 PLN (European Union countries and the United Kingdom), DHL Express 200 PLN (all other countries). The international delivery cost does not depend on the Order value. Current international delivery prices are shown on the Delivery and payment page, and the Customer sees the delivery cost for a given Order in the cart before placing the Order. International Orders are delivered within up to 14 working days, and within up to 21 working days for the USA.

The Customer may choose from the following payment methods:

cash on delivery, available only for deliveries within Poland,
bank transfer to the Seller's account,
electronic payments,
payment card,
payment in 0% instalments via PayU

Electronic payments and card payments are processed by the PayPal, Przelewy24 and PayU payment systems.
For shipments outside the EU, all customs duties and import charges are paid by the recipient of the parcel.

8. Performance of the sales agreement

The Sales Agreement between the Customer and the Seller is concluded after the Customer has placed an Order using the Order Form in the online Store in accordance with § 7 of the Terms and Conditions.
After the Order is placed, the Seller promptly confirms its receipt and at the same time accepts the Order for processing.
The receipt of the Order and its acceptance for processing are confirmed by the Seller sending the Customer an e-mail to the e-mail address provided when placing the Order, containing at least the Seller's statement that the Order has been received and accepted for processing, and confirmation that the Sales Agreement has been concluded.
The Sales Agreement between the Customer and the Seller is concluded when the Customer receives the above e-mail.
If the Customer chooses:

bank transfer, electronic payment or card payment, the Customer must pay within 3 calendar days of the conclusion of the Sales Agreement, otherwise the order will be cancelled,
cash on delivery, the Customer must pay on receipt of the parcel.

The Seller will ship the Product within the time stated in its description (subject to paragraph 5 of this section), by the method chosen by the Customer when placing the Order.
If, after the order has been placed, it turns out that the ordered Product is unavailable due to a stock error, the Seller will promptly inform the Customer. The Customer may choose one of the following options: (1) cancellation of the order and a full refund of the amount paid, (2) waiting until the Product is available, (3) exchange for another Product available in the Store, with the Customer's consent. The refund will be made promptly, no later than 14 days after the order is cancelled.
The delivery period starts:

if the Customer pays by bank transfer, electronic payment or card, from the day the payment is credited to the Seller's bank account,
if the Customer pays cash on delivery, from the day the Sales Agreement is concluded.

The price binding on the parties is the Product price shown in the Store at the moment the Order is placed. Price changes in the Store do not apply to Orders placed before the change, and the Seller does not change the price after the Sales Agreement has been concluded.
Whenever the price of a Product is reduced, the Seller shows, next to the reduced price, the lowest price of that Product in the 30 days before the reduction. If the Product has been on sale for less than 30 days, the lowest price from the period between the start of sales and the reduction is shown.
The Seller makes every effort to ensure that the discount system works correctly. If, before the Sales Agreement is concluded, an obvious technical error occurs in a price or in the calculation of a discount (e.g. several discount coupons stacking and significantly lowering the price), the Seller will inform the Customer and offer to place the Order at the correct price. The Customer is not obliged to accept this offer, and any amount paid will be refunded promptly.
The Seller reserves the right to limit the number of discount coupons used at the same time in one transaction. If several discounts overlap, the system should automatically apply the discount most favourable to the customer, and the remaining coupons will be cancelled.

The Seller states that the above provisions are intended to protect the interests of both customers and the Seller in situations arising from unintended technical errors.

9. Right of withdrawal

The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The period referred to in paragraph 1 starts on the date the Product is delivered to the Consumer.
The Consumer may withdraw from the Agreement by sending the Seller a clear statement of withdrawal, in particular by e-mail or in writing to the address given in § 3 of the Terms and Conditions. The Consumer may use the withdrawal form published in the Store, but this is not mandatory. To meet the deadline, it is enough to send the statement before the period expires. The purchased Product should be sent back to the Seller's address given in § 3 of the Terms and Conditions by post or courier without undue delay, and no later than 14 days from the date of withdrawal.
The Consumer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning. The Product may be inspected and tried on as it would be in a physical shop. Please return the Product with its tags and, where possible, in its original packaging. Missing tags, packaging or proof of purchase do not exclude the right of withdrawal.
The Consumer returns the items covered by the agreement from which they have withdrawn at their own cost.
Effects of withdrawal:

If the Consumer withdraws from a distance Agreement, the Agreement is deemed not to have been concluded.
If the Consumer withdraws from the Agreement, the Seller refunds all payments received from the Consumer, including the cost of delivering the Product if the Consumer paid it, without undue delay and no later than 14 days from the day the Seller receives the Consumer's statement of withdrawal. If the Consumer chose a delivery method other than the cheapest standard delivery method offered in the Store, the Seller is not required to refund the additional costs incurred by the Consumer.
The Seller will refund the payment using the same payment method the Consumer used in the original transaction, unless the Consumer has expressly agreed to another method that involves no costs for them.
The Seller may withhold the refund until the Product has been received back or the Consumer has supplied proof of having sent it back, whichever is earlier.

10. Complaints (lack of conformity of the Product with the Agreement)

The Sales Agreement covers new Products.
The Seller is liable to the Consumer for any lack of conformity of the Product with the Agreement that exists at the time of delivery and becomes apparent within 2 years of that time, under chapter 5a of the Polish Consumer Rights Act of 30 May 2014. A lack of conformity that becomes apparent within 2 years of delivery of the Product is presumed to have existed at the time of delivery.
If the Product does not conform to the Agreement, the Consumer may request its repair or replacement. The Seller may replace the Product instead of repairing it, or repair it instead of replacing it, if the remedy chosen by the Consumer is impossible or would involve disproportionate costs. The costs of repair or replacement, including shipping costs, are borne by the Seller.
The Consumer may declare a price reduction or withdraw from the Agreement if the Seller has refused to bring the Product into conformity with the Agreement or has not done so, if the lack of conformity persists despite the Seller's attempt to bring the Product into conformity, if the lack of conformity is so serious that it justifies a price reduction or withdrawal without prior repair or replacement, or if the Seller's statement or the circumstances clearly show that the Seller will not bring the Product into conformity within a reasonable time or without significant inconvenience to the Consumer. The Consumer may not withdraw from the Agreement if the lack of conformity is minor. The Seller refunds any amounts due without undue delay and no later than 14 days from the day it receives the Consumer's statement.
Complaints may be submitted by e-mail or in writing to the address given in § 3 of the Terms and Conditions. The Consumer may use the complaint form, but this is not mandatory. If the Product is needed to handle the complaint, the Seller will tell the Consumer how to send it back free of charge to the address given in § 3 of the Terms and Conditions, or will refund the shipping cost incurred.
We recommend that the complaint include, among other things, a short description of the lack of conformity, the date it was noticed, the details of the Customer submitting the complaint and their request. Missing information does not affect the validity of the complaint.
The Seller will respond to the complaint promptly, no later than 14 days after receiving it; if the Seller does not respond within this time, the complaint is deemed accepted.

11. Gift cards

A gift card (GIFT CARD) is valid for 12 months from the date the code is received at the Customer's e-mail address.
A GIFT CARD can be used to buy any products available in the Store at a price equal to or higher than the card value, with the option of paying the difference.
Any unused GIFT CARD value expires at the end of the validity period and cannot be refunded or exchanged for cash.

12. Business Customers

This section of the Terms and Conditions and all its provisions apply only to Customers who are not consumers. Since 1 January 2021 this also covers natural persons concluding agreements directly related to their business activity, if those agreements are not of a professional nature for them, as shown by the scope of business recorded in CEIDG (the Polish business register), unless applying these provisions to such persons is permitted.
The Seller reserves the right to withdraw from the Sales Agreement within 14 calendar days of its conclusion, without giving a reason. Such withdrawal does not entitle the Customer to make any claims against the Seller.
The Seller's liability for defects of the Product or for its non-conformity with the Sales Agreement is excluded.
The Seller will respond to a complaint within 30 calendar days of receiving it.
The Seller may limit the available payment methods, including requiring prepayment of all or part of the amount due, regardless of the payment method chosen by the Customer and the conclusion of the Sales Agreement.
All disputes between the Seller and the Customer will be resolved by the court competent for the Seller's registered office.

13. Out-of-court complaint handling and redress

The Consumer may use out-of-court methods of handling complaints and pursuing claims, in particular apply to the permanent consumer arbitration court at the regional inspectorate of the Trade Inspection (Inspekcja Handlowa), ask the regional inspectorate of the Trade Inspection to start mediation proceedings, or obtain free help from a district (municipal) consumer ombudsman (rzecznik konsumentów) or a social organisation whose statutory tasks include consumer protection (e.g. Federacja Konsumentów). Using these methods is voluntary.
Information about these procedures and the register of bodies authorised to conduct out-of-court resolution of consumer disputes is available on the website of the Office of Competition and Consumer Protection (UOKiK): https://uokik.gov.pl. Consumers from other European Union countries can get help from the European Consumer Centre in their country (in Poland: https://konsument.gov.pl).

14. Personal data in the online Store and provision of electronic services

The controller of the Customers' personal data collected through the online Store is the Seller. Detailed information on the processing of personal data can be found in the Store's Privacy Policy.
The following Electronic Services are available in the online Store: Account, Order Form, Enquiry Form and Newsletter.
The Account Electronic Service is provided free of charge for an indefinite period. The Service Recipient may stop using the services at any time, without giving a reason, by sending a request to the Service Provider.
The technical requirements for working with the IT system used by the Service Provider are set out in section 4 of these Terms and Conditions.
The Service Recipient must use the services in accordance with the law and good practice, respecting personal rights, copyright and the intellectual property of the Service Provider and third parties. The Service Recipient must enter data that are true. The Service Recipient must not provide unlawful content.

15. Final provisions

Agreements concluded through the online Store are concluded in Polish or English.
The Seller reserves the right to amend the Terms and Conditions for important reasons, namely changes in the law or changes to payment and delivery methods, to the extent that these changes affect the application of these Terms and Conditions. The Seller will publish the new Terms and Conditions in the Store each time.
Matters not regulated in these Terms and Conditions are governed by generally applicable Polish law, in particular the Civil Code, the Act on the Provision of Electronic Services, the Consumer Rights Act and the Personal Data Protection Act.
These Terms and Conditions apply from 20.10.2026. Orders placed before that date are governed by the Terms and Conditions in force when the Order was placed. The previous version of the Terms and Conditions is available here.