ss21ok

EXCHANGE

You have 14 days to make an exchange from the date of delivery.
We exchange products for the same or higher purchase amount – then you have to pay the difference in money, to the bank account indicated in the e-mail confirming the exchange.
Exchange is possible if, at the time of accepting and unpacking the package, we have the product selected for replacement in stock. Otherwise, we will do the refund.
Download and fill in the exchange form (here), then send us a photo / scan to the e-mail address: sklep@onfleek.com.pl, and attach the original to the package with the return.

The parcel should be sent to the following address:
OnFleek Sp. z o.o
Ul. Piaskowa 1, Sołtyków,
26-640 Skaryszew

The shipment will be made within 5 days of receiving the return shipment.

RETURN

You have 14 days to make a return from the date of delivery. The product should be returned complete and intact. It should contain all elements, including: labels and seals, as well as a confirmation of purchase – a receipt / invoice, on the basis of which it will be possible to return the purchased goods.
The consumer sends back the items that are the subject of the contract from which he withdrew at his own expense.

163 / 5000 Wyniki tłumaczenia Download and fill in the return form (here), then send us a photo / scan to the e-mail address: sklep@onfleek.com.pl, and attach the original to the return package.

The parcel should be sent to the following address:
OnFleek Sp. z o.o
Ul. Piaskowa 1, Sołtyków,
26-640 Skaryszew

The refund will be made within 14 days of receiving the return shipment. The cost of return shipping is held by the customer.

COMPLAINT

First, please submit a complaint to the following e-mail address: sklep@onfleek.com.pl. In the message, please provide the order number, describe the defect and send photos.

Then complete the complaint form (here), which will include the order number, the name and surname of the ordering party, and a detailed description of the defect / damage.

Complaints are processed within 14 days of receiving the package. We send the decisions to the e-mail address provided in the form. If you want more information, write to us at: sklep@onfleek.com.pl.

The parcel should be sent to the following address:
OnFleek Sp. z o.o
Ul. Piaskowa 1, Sołtyków,
26-640 Skaryszew